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Refund Policy

Last updated: October 29, 2026

We want you to be happy with your purchase. This policy applies to all products and services sold by 1BEE COMPANY LTDA (CNPJ 57.390.266/0001-05), Rua João Bortoluzzi, 375 – Bortoluzzi, Nova Veneza – SC, 88865-000, Brazil.

7-day refund guarantee

You can request a full refund within 7 days of your purchase, for any reason, in line with Article 49 of the Brazilian Consumer Protection Code.

How to request a refund

• Email ag1beecompany@gmail.com with the subject "Refund request".
• Include the email address used at checkout and your order number, if you have it.

We confirm every request within 2 business days.

How refunds are paid

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, the amount may take 5 to 10 business days to appear on your statement.

Services

For services, refund requests made within 7 days are honored in full if the service has not yet been delivered. If part of the service has already been delivered, we may offer a proportional refund.

Duplicate or unauthorized charges

If you notice a duplicate charge or a charge you do not recognize, contact us first at ag1beecompany@gmail.com. We will investigate and fix it quickly.